Refund Policy

30-Day Money-Back Guarantee

At Natural Cannabis Oil, we stand behind the quality of our products. If you are not completely satisfied with your purchase, we offer a 30-day money-back guarantee. This guarantee applies to all RSO and FECO products purchased from our website.

Refund Eligibility

To be eligible for a refund, your order must meet the following conditions:

• •Refund request must be made within 30 days of purchase
• •Product must be unused and in original packaging
• •Product must not be damaged or altered
• •Original proof of purchase (order number) must be provided
• •Customer must contact us to initiate the refund process

How to Request a Refund

To request a refund, follow these simple steps:

1. 1.Contact our customer service team at info@naturalcannabisoil.shop with your order number
2. 2.Provide the reason for your refund request
3. 3.Wait for approval and receive return shipping instructions
4. 4.Ship the product back to us in its original condition
5. 5.Once received and inspected, your refund will be processed to your original payment method

Refund Processing Time

Once we receive and inspect your returned product, refunds will be processed within 5-10 business days. The refund will be credited to your original payment method. Depending on your financial institution, it may take an additional 3-5 business days for the funds to appear in your account.

Return Shipping

Customers are responsible for the cost of return shipping unless the refund is due to a defective product or our error. If we made a mistake with your order, we will provide you with a prepaid return shipping label. Please ensure the package is well-protected and insured for valuable items.

Non-Refundable Items

The following items are NOT eligible for refund:

• •Products that have been opened or used
• •Products damaged due to customer mishandling
• •Refund requests made after 30 days of purchase
• •Products purchased during clearance or special promotions (as stated at time of sale)

Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately with photos of the damage. We will review your claim and either send you a replacement product or process a full refund at no cost to you, including return shipping.

Contact Us

If you have any questions about our refund policy, please contact our customer service team: